Who Tied a Bucket To My Speedboat? (part two)

In part one, I looked at why several of the traditional approaches to billing are stalling development at CSPs. Think of these approaches as, well, ‘buckets’ tied behind an imaginary speedboat that longs to accelerate towards profitability from Digital Services…if it were not for the ‘buckets’ slowing it down! The next bucket from part one is the organization. The ‘network’ …

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Telstra – More Than Talk, Walking The ‘Digital Walk’

We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing their entire operations – network, customer service, security, etc. into the digital age. I’ve …

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Predictions 2015 – CSPs capitalize on LTE to transform the subscriber experience

In 2014, the roll-out of LTE has been a major focus for communications service providers (CSPs), with over 300 LTE networks now in operation globally. But super-fast data speeds and data-hungry consumers have brought their share of challenges for CSPs, and simply offering fast data access is not enough. As data usage increases on their networks, CSPs are trying figure …

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Who Tied a Bucket To My Speedboat? (part one)

The previous decade has seen ‘real-time’ mature from a prepaid charging technology to a powerful driver of customer experience and value across multiple segments; prepaid, postpaid, consumer and increasingly enterprise businesses. Challenged by customers’ expectations of ‘internet’ levels of speed, innovation and personalization, CSPs are deploying real-time capabilities at the heart of charging, policy, analytics and customer interaction. The customer …

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It’s Not Easy Being Green (field)

Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offered along with it. Rather than just providing connectivity to the ecosystem growing around them, forward …

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Apple Takes a Bite Out of The Soft-SIM Market

Recently, Apple fans the world over waited to hear the latest innovations from Cupertino, and Apple didn’t disappoint, with an ever thinner iPad and an eye-catching new iMac 5K display. But for those of us in the communications industry the really interesting news was the iPad’s inclusion of a ‘soft SIM.’ There aren’t many technical details available at this point, …

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When Does a D Beat a C?

In my July blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emerging ecosystems …

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Does CSPs’ Future Pivot On OTT Collaboration?

The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire digital ecosystem. While they will, without doubt, try to win back dwindling revenues from voice and text that Skype, Viber and the rest are winning …

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Why ‘Candy’ Will ‘Crush’ AYCE Business Models

As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.  And Verizon recently announced it will be throttling heavy LTE users who are still …

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The New CEO: Customer Experience Demands It

It seems that there is a new ‘CEO’ in town. This is according to a recent survey among the senior billing managers who make up the Billing and Revenue Management Group within ETIS, the Global IT Association. Although the respondents are not great in number, they are certainly influential, coming from the larger operators in Europe. And this group set …

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