Roam if you want to, Roam around the world…

It appears the concept of roaming is undergoing a significant metamorphosis and emerging as a key differentiator for many CSPs. One of our customers, Swisscom, has just announced a new set of plans that offer ‘carefree roaming’ for their customers. Now, they haven’t actually wiped out roaming charges altogether, what they’ve done is far cleverer than that. They’ve bundled in …

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Digital Insurance: How to protect your legacy

The topic of Digital Transformation is hitting fever pitch this year and everywhere you turn there are studies, reports, recommendations and confirmations about how CSPs must embrace Digital. Monetize, capitalize, and delight your customers through online digital experiences that will enhance your brand and your revenue! But despite all the sweeping proclamations, we all know that the telecoms industry does …

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Digital success lives at the intersection of Vision and Technology

The evolution path for a traditional Communication Service Provider (CSP) to realizing a truly Digital Service Provider (DSP) strategy can only really begin with the right people. Visionaries within the organisation who see the new world, make bold and disruptive proclamations, have the audacity to lay out a grand vision and then even have the lunacy to attempt to realise …

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Who Tied a Bucket To My Speedboat? (part two)

In part one, I looked at why several of the traditional approaches to billing are stalling development at CSPs. Think of these approaches as, well, ‘buckets’ tied behind an imaginary speedboat that longs to accelerate towards profitability from Digital Services…if it were not for the ‘buckets’ slowing it down! The next bucket from part one is the organization. The ‘network’ …

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Telstra – More Than Talk, Walking The ‘Digital Walk’

We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing their entire operations – network, customer service, security, etc. into the digital age. I’ve …

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Predictions 2015 – CSPs capitalize on LTE to transform the subscriber experience

In 2014, the roll-out of LTE has been a major focus for communications service providers (CSPs), with over 300 LTE networks now in operation globally. But super-fast data speeds and data-hungry consumers have brought their share of challenges for CSPs, and simply offering fast data access is not enough. As data usage increases on their networks, CSPs are trying figure …

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Who Tied a Bucket To My Speedboat? (part one)

The previous decade has seen ‘real-time’ mature from a prepaid charging technology to a powerful driver of customer experience and value across multiple segments; prepaid, postpaid, consumer and increasingly enterprise businesses. Challenged by customers’ expectations of ‘internet’ levels of speed, innovation and personalization, CSPs are deploying real-time capabilities at the heart of charging, policy, analytics and customer interaction. The customer …

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It’s Not Easy Being Green (field)

Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offered along with it. Rather than just providing connectivity to the ecosystem growing around them, forward …

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Apple Takes a Bite Out of The Soft-SIM Market

Recently, Apple fans the world over waited to hear the latest innovations from Cupertino, and Apple didn’t disappoint, with an ever thinner iPad and an eye-catching new iMac 5K display. But for those of us in the communications industry the really interesting news was the iPad’s inclusion of a ‘soft SIM.’ There aren’t many technical details available at this point, …

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When Does a D Beat a C?

In my July blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emerging ecosystems …

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