Apple Takes a Bite Out of The Soft-SIM Market

Recently, Apple fans the world over waited to hear the latest innovations from Cupertino, and Apple didn’t disappoint, with an ever thinner iPad and an eye-catching new iMac 5K display. But for those of us in the communications industry the really interesting news was the iPad’s inclusion of a ‘soft SIM.’ There aren’t many technical details available at this point, …

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When Does a D Beat a C? Read Dave Labuda’s latest blog post

In my July blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emerging ecosystems …

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Does CSPs’ Future Pivot On OTT Collaboration?

The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire digital ecosystem. While they will, without doubt, try to win back dwindling revenues from voice and text that Skype, Viber and the rest are winning …

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Why ‘Candy’ Will ‘Crush’ AYCE Business Models

As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.  And Verizon recently announced it will be throttling heavy LTE users who are still …

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The New CEO: Customer Experience Demands It

It seems that there is a new ‘CEO’ in town. This is according to a recent survey among the senior billing managers who make up the Billing and Revenue Management Group within ETIS, the Global IT Association. Although the respondents are not great in number, they are certainly influential, coming from the larger operators in Europe. And this group set …

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Moving Customer Experience ‘Up The Stack’ Pays Off For Globe

We constantly hear about companies that are placing the customer at the center of their universe, but it’s not often that we get to see examples of how it is working out. New strategies on improving customer experience that are more holistic than ever before are emerging, driven by the adoption of real-time applications within the B/OSS stack. That means …

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You Say You Want a Revolution?

BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace. I know we have been talking about transformation for what seems like eons, but this has amounted to, in most cases, …

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When The Walls Come Tumbling Down – The End of Siloed Thinking

We have been discussing silos in the telecommunications industry for many years. We know they must go and real-time is driving a sea change in the way that communications providers operate and organize themselves. Silos are being swept away. But there are bigger silos that are, without us necessarily realizing it, creating barriers to true innovation, intuitive services and ultimately …

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BSS Transformation is Over – Fact or Fiction?

BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. This is primarily because the classic BSS stack – pushed by classic BSS vendors – …

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Deploying Market Efficiency in Telecom

As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers. Yes, it may be hard for some to believe that other industries are ahead in this area, but it doesn’t take long to find …

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