We Won A Stevie®!

November 21, 2016 by Jennifer Kyriakakis

We’re extremely proud to announce that MATRIXX Go Digital™ has been crowned with a Gold Stevie® Award for “Best New Product or Service of the Year” in the 13th annual Stevie Awards for Women in Business. The Stevies are the world’s top honors for female entrepreneurs, executives, employees and the organizations they run. This year the Best New Product or Service of the Year category received...

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Telcos are Crashing the Digital Transformation Party

November 14, 2016 by Jennifer Kyriakakis

If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then the telecoms industry is only just arriving, and in some cases, they’re crashing the party.

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Customers now asking their mobile providers, ‘can you hear me now?’

November 02, 2016 by Jennifer Kyriakakis

Once upon a time, companies were differentiated by the products they made. For mobile service providers, that meant network coverage, reliability and speed. Modern network rollouts and a maturing industry has leveled the playing field. Competitive differentiation now lies in delivering the best customer experience across all customer touchpoints.

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We’ve been selected as a Stevie Awards finalist!

October 13, 2016 by Jennifer Kyriakakis

Recognized by mobile operators, industry groups and analysts as truly innovative, Go Digital™ is once again in the spotlight! Hot off the heels of our last award nomination, we’re proud to announce that MATRIXX Go Digital™ has been selected as a finalist in the 13th annual Stevie Awards for Women in Business for "Best New Product or Service of the Year - Business Products.” Honoring...

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What’s my digital score, what can I do about it…and what’s it worth?

July 11, 2016 by Oisin O'Connor

This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone talks a good game in relation to their digital endeavours, but what really counts is what customers think and more importantly what they tell their friends.

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Why NPS (No Problems Score) is the metric for CDOs to make their customers happy

May 10, 2016 by Jennifer Kyriakakis

About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO and CIO, Digital Officers have a lot of work on their hands, because instead of just focusing on either network or IT overhauls, they’re in charge of re-energizing the entire business.

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Change is the New Norm: Real-Time is at the Core of Digital Transformation

April 21, 2016 by Karl Whitelock

Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more recently in other geographic sectors. However, the level of change continues to increase, and the rate of change keeps on accelerating. Perhaps this is concerning to some; but opportunities abound in a changing world, particularly...

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How to act like a digital local

April 15, 2016 by Teresa Cottam

‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on their journey to transform themselves from communications service providers (CSPs) into digital service providers (DSPs).

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Our prescription for big transformation fatigue

April 14, 2016 by Dave Labuda

In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping point where opting for a faster speed of IT is not just viable, it’s preferable for telcos that are addressing a dynamic new customer segment for whom life moves very quickly (video).

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FOMO, Control and the Art of Wasting Time

March 31, 2016 by Jennifer Kyriakakis

There’s a great piece from The Onion proclaiming “Americans nationwide reportedly demanded a new form of media Wednesday to bridge the entertainment gap they endure while turning their heads from their laptops to their cell phones.” Satirical, yes. Highly inaccurate? Probably not! The digital age has transformed us and now the average person guzzles information like a Hummer guzzles gasoline. And...

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