In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping point where opting for a faster speed of IT is not just viable, it’s preferable for telcos that are addressing a dynamic new customer segment for whom life moves very quickly (video).
Bimodal (aka 2 Speed) IT is the practice of managing two separate modes of IT delivery, one focused on maintaining the legacy status-quo and the other on agility and time-to-market for new digital services and channels. The basic concept put forth by the likes of Gartner and McKinsey is that existing IT infrastructure and processes are not able to transform to support changing customer...
The topic of Digital Transformation is hitting fever pitch this year and everywhere you turn there are studies, reports, recommendations and confirmations about how CSPs must embrace Digital. Monetize, capitalize, and delight your customers through online digital experiences that will enhance your brand and your revenue!
We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing their entire operations – network, customer service, security, etc. into the digital age.
Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offered along with it.
In my July blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emerging ecosystems that enable this model, which we like to call the Interactive Digital Ecosystem (IDE).
As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage. And Verizon recently announced it will be throttling heavy LTE users who are still grandfathered into an AYCE...
BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.
BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions.
As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers.