Nigel Back

Director, Strategic Programs
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Recent Posts

DPI – Creating Deeply Personal Interactions

December 28, 2015 by Nigel Back

Imagine an Alice in Wonderland world where you pay for music based on the number of notes. If you run out of credit, no more notes or maybe the sharps and flats get throttled.  Or paying for my trusty Economist by the word but having the vowels disappear if I have insufficient funds for the full edition. Or a video, where the colour green gets removed after the first hour.

Putting the NOW into Payments

August 04, 2015 by Nigel Back

Examples of mobile pricing innovation are proliferating like mushrooms in a damp forest. Traditional bundles of data, voice and text are being deconstructed to be re-combined as highly personalized and configurable plans tuned to digital consumers' lifestyles. Social media, music, HD video, roaming packs - purchased for an hour, a day, a month, or a year. Choice rules and the opportunities to...

Who Tied a Bucket To My Speedboat? (part two)

February 11, 2015 by Nigel Back

In part one, I looked at why several of the traditional approaches to billing are stalling development at CSPs. Think of these approaches as, well, 'buckets' tied behind an imaginary speedboat that longs to accelerate towards profitability from Digital Services...if it were not for the 'buckets' slowing it down!

Who Tied a Bucket To My Speedboat? (part one)

November 24, 2014 by Nigel Back

The previous decade has seen 'real-time' mature from a prepaid charging technology to a powerful driver of customer experience and value across multiple segments; prepaid, postpaid, consumer and increasingly enterprise businesses. Challenged by customers' expectations of 'internet' levels of speed, innovation and personalization, CSPs are deploying real-time capabilities at the heart of...

Does Your Real-time Program Need Therapy, Or Is It Top Of The Class?

March 31, 2014 by Nigel Back

From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact best with Billing or Customer Service? How, on earth, do we make our business ‘social?’ Over the last two years, such questions are being increasingly asked of ‘real-time.’

My Picks for the Most Innovative Data Plans of 2013

December 18, 2013 by Nigel Back

The mobile landscape has genuinely transformed during 2013. Rapid LTE deployment is seeing mobile data truly coming of age. Navel-gazing around how mobile Internet will change the world is giving way to real and exciting service and pricing experimentation.

Stop Thinking of the Raw Material: The Search For Value (Part 2)

October 22, 2013 by Nigel Back

Data is a raw material. For too long we have been discussing this concept without really listening to ourselves. Coffee is a raw material, but no-one offers customers ‘coffee’ anymore. Starbucks offers a range of coffee products including mugs to drink it out of, cakes to complement the experience, squashy sofas, WiFi and even easy ways to pay and be rewarded for their loyalty.

Time to Market – Time to Change

September 12, 2013 by Nigel Back

The jury is in, the verdict is clear. The need for responsiveness in the real-time world is driving a wholesale replacement of legacy BSS. ‘Time to market’ is the most critical driver. This is according to research house Infonetics and others (more details on the Infonetics research in our newsletter). The need to decrease time to market, via real-time capability, is the operators’ top priority.

Faster is Not Always Better: The Search for Value (Part 1)

August 14, 2013 by Nigel Back

Early stage marketing of technology products often focuses on the technology itself. When PCs were cool and young, marketing led with the CPU… 286, 386, 486, Pentium. They even put a flashy sticker on the box! Same with displays – LCD/LED/PLASMA, how many pixels? And video recorders – “Really, you can program 100,000 different programs a century in advance, mine only does 1000”. And printers…and…

Re-thinking Re-rating

July 17, 2013 by Nigel Back

Manual processes have always been an integral part of billing operations. In a world of offline batch billing, it was relatively straightforward to inject manual actions at various points in the billing process and get the correct results. But as BSS goes real-time, executing manual processes without disturbing operations and accuracy becomes much more challenging and in some cases near...