Who Tied a Bucket To My Speedboat? (part two)

February 11, 2015 by Nigel Back

In part one, I looked at why several of the traditional approaches to billing are stalling development at CSPs. Think of these approaches as, well, 'buckets' tied behind an imaginary speedboat that longs to accelerate towards profitability from Digital Services...if it were not for the 'buckets' slowing it down!

Who Tied a Bucket To My Speedboat? (part one)

November 25, 2014 by Nigel Back

The previous decade has seen 'real-time' mature from a prepaid charging technology to a powerful driver of customer experience and value across multiple segments; prepaid, postpaid, consumer and increasingly enterprise businesses. Challenged by customers' expectations of 'internet' levels of speed, innovation and personalization, CSPs are deploying real-time capabilities at the heart of...

BSS Transformation is Over – Fact or Fiction?

May 30, 2014 by Dave Labuda

BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions.

Stop Thinking of the Raw Material: The Search For Value (Part 2)

October 22, 2013 by Nigel Back

Data is a raw material. For too long we have been discussing this concept without really listening to ourselves. Coffee is a raw material, but no-one offers customers ‘coffee’ anymore. Starbucks offers a range of coffee products including mugs to drink it out of, cakes to complement the experience, squashy sofas, WiFi and even easy ways to pay and be rewarded for their loyalty.

‘Data is Different’ – the New Normal

May 22, 2013 by Nigel Back

When mobile data first emerged, much-discussed revolutionary business models failed to materialize. Bit rates for packet data technologies such as GPRS and EV-DO were moderate by today’s standards. High network latency prevented delay sensitive services such as conversational voice and interactive gaming, and devices were basic.