In part one, I looked at why several of the traditional approaches to billing are stalling development at CSPs. Think of these approaches as, well, 'buckets' tied behind an imaginary speedboat that longs to accelerate towards profitability from Digital Services...if it were not for the 'buckets' slowing it down!
In 2014, the roll-out of LTE has been a major focus for communications service providers (CSPs), with over 300 LTE networks now in operation globally. But super-fast data speeds and data-hungry consumers have brought their share of challenges for CSPs, and simply offering fast data access is not enough. As data usage increases on their networks, CSPs are trying figure out a way to monetize their...
Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offered along with it.
In my July blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emerging ecosystems that enable this model, which we like to call the Interactive Digital Ecosystem (IDE).
As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage. And Verizon recently announced it will be throttling heavy LTE users who are still grandfathered into an AYCE...
BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions.
As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers.
It is remarkably satisfying for a software development team to see their concept brought to life and bring immediate value to its users. MATRIXX is honored to deploy our solution at Swisscom and to work jointly with Swisscom on innovative ways to expand and monetize mobile broadband services. These topics are constantly being discussed in open forums but seeing them come to life is extremely...
The mobile landscape has genuinely transformed during 2013. Rapid LTE deployment is seeing mobile data truly coming of age. Navel-gazing around how mobile Internet will change the world is giving way to real and exciting service and pricing experimentation.
Data is a raw material. For too long we have been discussing this concept without really listening to ourselves. Coffee is a raw material, but no-one offers customers ‘coffee’ anymore. Starbucks offers a range of coffee products including mugs to drink it out of, cakes to complement the experience, squashy sofas, WiFi and even easy ways to pay and be rewarded for their loyalty.