Who Tied a Bucket To My Speedboat? (part one)

November 24, 2014 by Nigel Back

The previous decade has seen 'real-time' mature from a prepaid charging technology to a powerful driver of customer experience and value across multiple segments; prepaid, postpaid, consumer and increasingly enterprise businesses. Challenged by customers' expectations of 'internet' levels of speed, innovation and personalization, CSPs are deploying real-time capabilities at the heart of...

You Say You Want a Revolution?

June 30, 2014 by Dave Labuda

BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.

BSS Transformation is Over – Fact or Fiction?

May 30, 2014 by Dave Labuda

BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions.

Does Your Real-time Program Need Therapy, Or Is It Top Of The Class?

March 31, 2014 by Nigel Back

From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact best with Billing or Customer Service? How, on earth, do we make our business ‘social?’ Over the last two years, such questions are being increasingly asked of ‘real-time.’

Just Like a Swiss Watch

February 14, 2014 by Dave Labuda

It is remarkably satisfying for a software development team to see their concept brought to life and bring immediate value to its users. MATRIXX is honored to deploy our solution at Swisscom and to work jointly with Swisscom on innovative ways to expand and monetize mobile broadband services. These topics are constantly being discussed in open forums but seeing them come to life is extremely...

NFV – Will the Benefits Match the Expectations?

September 12, 2013 by Dave Labuda

Network Functions Virtualization (NFV) has raced onto the communications industry scene like an overnight sensation. It is a logical approach given that today’s networks contain a vast amount of appliance-based solutions that require proprietary hardware. NFV promises to offer a host of benefits some of which are noble and achievable, and others that require further examination.

Re-thinking Re-rating

July 17, 2013 by Nigel Back

Manual processes have always been an integral part of billing operations. In a world of offline batch billing, it was relatively straightforward to inject manual actions at various points in the billing process and get the correct results. But as BSS goes real-time, executing manual processes without disturbing operations and accuracy becomes much more challenging and in some cases near...

Real Time and How to Make Dealing with Enterprise Customers a Whole Lot Easier

June 19, 2013 by Nigel Back

Enterprise customers are your most profitable customers. They can also be, let’s face it, pretty challenging to deal with. The good news is that this may be a thing of the past.

Reasons Why You Should Not Implement Real-Time BSS

March 22, 2013 by Nigel Back

It’s time to consider what real-time allows you to do with a ‘tongue in cheek’ look at whether you can remain competitive without implementing real-time, and unifying policy and charging (hint: not really).